TERMS AND CONDITIONS OF USE

Welcome to the website of Williams7Concierge. By accessing our site, you agree to these Terms and Conditions of Use and are bound by all applicable laws and regulations.

The site and its original content, features, and services are owned by Williams7Concierge and are protected by international copyright, trademark, intellectual property, and other proprietary rights laws.

If, for any reason, we believe that our Terms and Conditions have not been upheld, we reserve the right to suspend or terminate access to our website without prior notice or liability.

By using the Williams7Concierge Services, you agree to all the terms and conditions of this Williams7Concierge Services Usage Agreement ("Usage Agreement"). If you do not agree with any of the terms or conditions contained herein, please do not use Williams7 Concierge Services. Williams7Concierge Services reserves the right to change, modify, add or remove portions of this Usage Agreement or the terms or conditions contained herein at any time. Changes to the agreement will be periodically made and included in a new "Usage Agreement" which will be posted in replacement of the old "Usage Agreement". Your continued use of Williams7Concierge Services following the posting of any changes will mean that you have accepted the changes.

Payment

We only have hourly services currently. All payments must be paid for up front by a credit / debit card. We accept Visa, MasterCard, Discover and American Express. Any rates listed by Williams7Concierge Services, are for services rendered directly by Williams7Concierge Services and do not include charges for third party vendors, or merchandise purchased to complete the request. One hour minimum on all services requested with billing then being charged in 15-minute increments. Monday’s are CLOSED. Services requested outside of normal business hours and/or on holidays may be subject to additional fees.

Third Party Expenses

At the User's request, Williams7Concierge Services may purchase items either over the Internet or on the phone with third party vendors with the User's credit card. In the event that the User initially wants Williams7Concierge Services to make purchases for the User, the User will be asked for a credit card to be used for those charges. Such authorization may be either orally or in writing. Any request over $300 must be by email, fax, or other written authorization. Williams7Concierge shall not purchase any item on behalf of the client from a third party unless first authorized to do so by the client. Williams7Concierge Services does not warrant or stand behind any purchases made on the User's behalf. Williams7Concierge Services is merely acting to facilitate the purchase and all disputes with charges need to be addressed to your Credit Card Company or merchant. All invoices, shipping information, etc. will be sent directly to Users email address for vendor. If Williams7Concierge Services agrees to make a credit card purchase in behalf of the client (i.e. not made directly with the client’s credit card), Williams7Concierge Services reserves the right to charge a convenience fee 2.5%.

Errands

Hourly rate for onsite errand running begins from the time the office in Durham is left until the requested task is completed. Mileage over 10 miles of travel currently billable at $.55 per mile. (Please note mileage rates are subject to change based upon the IRS designated compensation rate.)

Areas of service include the greater Triangle Area (Durham, Wake and Orange Counties.)

Cancellations

Services scheduled with less than 24 hours’ notice, may incur a convenience fee of $25.00, to accommodate necessary scheduling changes. Services canceled without prior notice may result in the full price of service being charged.

SERVICES:

Administrative Assistant services are for providing you with informational driven services, limited to virtual telephone oriented, email or online tasks. Our consultants will not physically provide any work such as pick-ups, mailings, drop offs, or any ERRAND SERVICES. Errand services (see below) are available at an hourly rate or a per-request rate and only and only in available areas.

Errand running services include all personal assistant services that involve personal errand running, on location and cannot be handled over the phone or Internet. For requests beyond what is covered by concierge requests, the charge will be billed hourly or on a per request basis.

Limitations

By agreeing to our terms, you realize that there are inherent limitations to the services we are to provide. We will not make illegal purchases on your behalf or represent you in any unlawful or illegal way. For purchases made on your behalf, Williams7 Concierge Services nor its employees will be held accountable for returns, refunds, or guarantees on behalf of the products or services you are purchasing. We will take all the precautions necessary to protect your information, but we will not be held responsible or accountable or liable for any reason whatsoever should your information become exposed or if you are not pleased with the products or services you approved for us to charge on your behalf. Concierge operators will also not lie on your behalf for any reason or be involved or responsible for any of your personal, business, financial or other actions. Our operators will not honor fraudulent outbound calling, money collections, prank calling or other illegal activities.

Refunds - There will be no refunds for services that are rendered. Credits will be refunded only if there was an error committed by a Concierge consultant. In that case, please notify our office that they had provided you with the wrong information and they will then provide you with the correct information and credit your account by 1. There will also be no refunds for purchases made on your behalf. When you ask for our representatives to make purchases on your behalf, we will not be held accountable should the product or service you are purchasing not meet the expectations you had in mind. Please review on your own, all refund and exchange policies with the service providers you intend for us to make purchases on your behalf, PRIOR to asking that we make any purchases for you. We will not be held accountable, liable or responsible in any way for purchases on your behalf that are lost during shipping, tickets arriving late, goods damaged in the mail, etc. We will make purchases on your behalf simply to save you time but will not be responsible for the goods or services we are purchasing.

Text Messaging - from time to time, an Operator may offer to text you the information you are looking for. Whether you are looking for movie times, directions or a telephone number, we'll send you a text message. You agree that by saying yes to receiving the text message, you may be charged by your cell phone company. Williams7Concierge Services. will not reimburse or be responsible for your text message charges.

Privacy

Williams7Concierge Services knows how important privacy is to you and is committed to honoring your privacy.

All personal and credit card information obtained is gathered for the purpose of providing concierge services and billing the client for services rendered. At no time, will the collected information be disclosed to a third party, except for the purpose of completing the client's financial obligation to Williams7Concierge Services.

Limitation of Liability

In no event will Williams7Concierge Services, any of its partners, providers, affiliates, including their respective officers, directors, employees or representatives, be liable for any indirect, incidental, compensatory or punitive damages or damages resulting from loss of profits, lost data or business interruption arising out of the use, inability to use, or the results of use of the service. You agree to indemnify, defend and hold harmless Williams7Concierge Services, its service providers, and each of their subsidiaries, affiliates, officers, directors, shareholders, beneficiaries, members, partners, employees, consultants, attorneys and agents and their respective successors and assigns, if any, (collectively the "Indemnified Parties") from and against all claims, actions, losses, liabilities, damages, costs and expenses (including, but not limited to, attorneys' fees and costs) arising from or relating to your use of the Services . Recommendations of third-party vendors are at your own risk and Williams7Concierge Services shall not be held responsible for any dissatisfaction from any service or merchandise. The decision to use any third-party service vendor is totally your own and is only a recommendation by us and holds no guarantees for satisfaction. Any complaints, refunds, etc. should be directed to the specific vendor and not to Williams7Concierge Services. The concierges' comments and recommendations presented are based on research and opinions collected by the concierges and are subject to change at any time. In addition, all responses will be provided based upon REASONABLE research and efforts on behalf of our staff. We do not recommend utilizing our services for financial, legal, tax or other sensitive matters.

We use all reasonable endeavors to monitor the goods and/or services provided by our service partners but we cannot accept responsibility for any loss, liability or cost incurred by you as a result of any acts or omissions of service partners nor can we guarantee the accuracy of information supplied to you by service partners. No guarantees can be given on behalf of any service partners. You shall require seeking compensation for any loss or damage suffered directly from the service partner.

Williams7Concierge Services holds the right to refuse any business it feels is unsafe and unsuitable for its employees.

Notice:

Williams7Concierge will from time to time make changes to our terms of use policy as circumstances require. Changes will be effective when they have been posted on the Williams7Concierge website.

TERMS AND CONDITIONS OF USE

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